Reports

The Reports page provides detailed breakdowns of past subscription orders by status. You can review successful, failed, queued, and skipped orders to understand billing performance and identify issues.

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Report categories

Reports are organized into four categories based on order outcome:

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Success past orders

This report lists all successfully processed subscription billing attempts. Each row shows:

• Order ID and date
• Customer name
• Products and quantities
• Order amount
• Billing cycle number

Use this report to track completed billing cycles and verify revenue from subscription orders.

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Failure past orders

Failed orders represent billing attempts that couldn’t be completed due to payment issues. Common failure reasons include:

• Expired credit card
• Insufficient funds
• Payment gateway errors
• Invalid payment method

Each failed order shows the failure reason and timestamp. You can cross-reference these with the dunning system to see which customers have been notified.

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Queued past orders

Queued orders are subscription billing attempts that were scheduled but not yet processed. This typically happens when:

• The billing date was rescheduled
• The subscription was paused before the billing attempt
• A manual delay was applied

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Skipped past orders

This report shows billing cycles that were intentionally skipped. Orders appear here when:

• A merchant manually skipped a billing cycle
• The subscription was paused during the billing window
• Inventory was unavailable and the order was skipped rather than failed

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Using reports

Click each report section to expand it and view the full list of orders. You can:

• Export report data for external analysis
• Filter by date range to see specific billing periods
• Search for individual customers or order IDs
• Compare success and failure rates over time

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Report data retention

Reports include all historical billing attempts since you installed the app. There is no data expiration — all past orders remain available for reference.