The previous Appfox Subscriptions app has been retired and replaced by a new app. We move your subscriptions, subscription plans, and your customers’ saved payment methods across for you. Your customers don’t need to do anything, and nobody re-enters card details.
Keep the previous app installed until we email you that the move is complete. The previous app keeps billing your subscribers until then. Shopify cancels an app’s subscriptions 48 hours after the app is uninstalled, so removing it early interrupts your customers’ subscriptions.
Move your store
Install the new app
In the previous app, click Install the new app on the home page. You can also install Appfox Subscriptions from the Shopify App Store. Wait for your store's turn
Stores are moved in stages. Until yours is moved, the new app’s home page shows Your subscriptions will be moved over soon. You don’t need to set anything up in the new app while you wait.
Check progress
Click View details in the banner on the new app’s home page to see how many subscriptions have moved and whether any need attention.
Uninstall the previous app
When we email you that the move is complete and the new app’s home page shows Subscription migration complete, open the new app and check that your subscriptions look right. Then uninstall the previous app.
What moves across
- Active, paused, and failed subscriptions, with their billing and delivery schedules, prices, and discounts
- Subscription plans and the products they apply to
- Your customers’ saved payment methods
Cancelled and expired subscriptions aren’t moved. Past orders stay in your Shopify admin, unchanged. Each moved subscription continues from its next billing date.
If something needs attention
If the banner shows Some subscriptions need attention, keep the previous app installed — those subscriptions are still billed by it.
To talk through your move with us, click Book a call in the migration banner or on the migration details page, or book a call directly. You can also email support@getappfox.com. 
